We believe that our customers deserve the best services possible. That is why we always remain proactive in making sure we team up with industry leading partners that share the same view.
In Featurespace we found a partner that could could work together with our fraud and payments experts to future-proof fraud prevention. Featurespace’s best in class risk platform coupled with the deep industry and tech expertise at Enfuce ensure that our customers will receive the best feature rich service to combat fraud.
Enfuce Fraud Manager Tiia Helokas and Customer Success Manager Michael Fabricius joined Featurespace Senior Product Office Sean Neary for an online Q&A. Watch here to get insight into why the collaboration allows our customers the freedom to succeed without the ongoing presence of ever evolving fraud. They also discuss why building a strong relationships and communication between our companies leads to smooth deployment of innovative services for customers.
Watch Q&A here:
About the speakers
Tiia Helokas, Fraud Manager, Enfuce
Tiia joined Enfuce in January 2020 as the company’s Fraud manager. Her role is to manage the fraud monitoring platform and fraud management services for Enfuce’s customers. Tiia has close to a decade of experience in both operational fraud prevention and detection processes, and has also worked as a Subject Matter Expert primarily concentrating on fraud analytics. She also has several years of experience in payment card customer service for issuers and cardholders, which gives her a holistic understanding of the payment card industry. With this combined experience, Tiia has a great knowledge of both issuer and cardholder needs and requirements, when detecting fraud and reducing false positives.
Michael Fabricius, Customer Success Manager, Enfuce
Michael joined Enfuce in 2018 in a fraud management role. One of the first projects for Michael was to build a fraud monitoring solution that Enfuce could proudly offer its customers. For this, he utilized his experience of fraud monitoring on the traditional banking side, ensuring the acquisition of a future proof, intuitive, and powerful fraud management system in ARIC. Recently, Michael was appointed the role of Customer Success Manager. Having a broad experience of the card industry, Michael ensures that Enfuce customers succeed by enabling them to focus on their core competencies, resting assured that both payment processing, risk and compliance factors are in the hand of the industry experts at Enfuce.
Sean Neary, Senior Product Officer, Featurespace
Sean joined Featurespace in 2016 as a Financial Services Subject Matter Expert and was appointed as Senior Product Officer in mid-2018. Leading the Fraud Market Expert team, he has utilised his industry expertise and knowledge to ensure that Featurespace’s ARIC platform development matches the sector’s needs and expectations. Sean has been in the Financial Fraud industry for over ten years; starting his career in the operational environment as a Fraud Analyst at Barclaycard, Sean worked his way through the operational sectors, from complex fraud to special investigations and management. He moved from the front line and into fraud strategy and analytics, where his main role was to risk assess new trends, technologies and projects that affected fraud across the bank. His experience enabled him to work within all areas across the bank, gaining an understanding of the holistic aspect of the business and how fraud was linked to everything.