Customer Success Manager, London

Hey there, great that you found our job description for Customer Success Manager! To go straight to the point, we’re indeed looking for a customer-centric and service-minded Customer Success Manager for our friendly, and forward-thinking B2B fintech hypergrowth company. This position is a great fit for you if you have knowledge from the payments industry, are hungry to learn, and you get inspired from nurturing customers throughout the whole customer life cycle.

If you recognized yourself from the adjectives above, please read on, because chances are that we should have a chat!


To sum up the role, your goal for the Customer Success Manager is to make sure our customers love and praise us. In other words, your task is to build and develop our accounts by providing both business and technical support for growing their businesses with Enfuce’s current and new services.

You will start with a well-thought onboarding in order to get you up to speed on things. Also, as we believe in collaboration, you will have the support from all the relevant stakeholders in order for you to succeed. 

What will you be doing:

    • Ensuring that our customer gets the most out of our provided service and grow awareness of additional products and features and support the customer continuously with our offering
    • Trying on several different thinking hats as you will be acting as a link between several stakeholders such as sales, product management, project management, marketing, partner management and such
    • Maintaining a great company image to all external stakeholders as well as act as the voice of the customers internally
    • Taking ownership of your scope of work and take part in sharing knowledge inside the organization

With this type of a background you will succeed in the role:

    • Knowledge from payments or SaaS industry
    • Demonstrated ability to manage and build relationships with B2B customers on an international level
    • Experience with B2B sales, project management, or consultancy in SaaS business
    • Business acumen and strategic thinking
    • Ability to communicate fluently in English (our working language)
    • Strong interpersonal skills
    • The ability to listen and to think critically
    • The ability to prioritize in a fast-paced environment


What does working at Enfuce mean?

At Enfuce, one of our key characteristics is constant knowledge sharing and willingness to help each other. On top of this, we’ll offer you:

    • A well-designed onboarding program in order to get you up to speed on things
    • Flexible working hours and location
    • Employee benefits, e.g. phone plan, healthcare, well being & lunch
    • Freedom to own your work
    • Plenty of room for personal growth

This is a permanent position and you would be working from our office in London  but we are a modern workplace where remote working is also possible.


Here’s how to apply

Please send in your application along with a CV. Just click “Apply for this job” and leave your information – we’ll contact you! Please include in your application your thoughts about your ways of working and what caught your interest for this role

How we’re going to evaluate your application

We will put emphasis on your previous track record, demonstrated skills of delivering growth and your ability to show solution-focused attitude. In the recruitment process we will value a show of attitude demonstrating respect for others, curiosity to learn more and being accountable for your actions. A background check for employment is conducted for this role.


Why we exist

We believe that us humans can make a positive impact in the world, if every company and everyone has access to user-friendly, sustainable, reliable and secure payment services wherever they are. Ever since Enfuce was founded in 2016, we’ve revolutionized the industry by making payment services available for more companies and their customers.

How we do it

New payment technologies are taking an ever stronger foothold in all businesses. But to us, it’s not just about the tech, but the people behind it. We are a diverse group of 130+ people who are extremely talented, experienced and skilled in all aspects of payments, driven to help our customers build payment services that their customers trust and love. During 2022 we are opening new sites in Riga and London.

What we do

We build innovative, relevant and safe cloud-based Payment, Open Banking and Sustainability services. Our customers range from start-ups to global enterprises. The cloud-based services we provide are fast to implement, easy to use, fully compliant and authorized by the financial authorities.