Problem Manager

Thanks for checking out our job description for a Problem Manager in our Products & Services organization

Let’s cut to the chase – do you care about making a positive impact on the world and would love to support companies around the globe in creating user friendly, always available and relevant services for millions of people?

When Enfuce was founded back in 2016, we set out to revolutionize the payment industry to serve customers in a better, faster, and safer way. Our aim is to change the financial industry for good by building sustainable and relevant solutions that have a positive impact on the world we live in – today and in the future.

As we continue to grow, we are looking for a Problem Manager to help us manage incidents and own the fixes of said incident root causes.

We think this is a great opportunity for an experienced professional who has a strong growth mindset, is driven by big goals, and has a passion for operational excellence and eye for detail.

ABOUT THE ROLE

In 2022, we will grow our customer base, geographical reach, as well as our headcount a lot (currently +100 and growing). In order to get to the next level, we need to put more focus on managing our problems – be they incidents or problems that must be fixed asap such as zero day patches.

In this role, you are working with all parts of our products and services organization. For example, you will work in liaison with product owners, seeking priorities and creating a wider understanding on how to do things better continuously and proactively. In addition, you will work closely with our engineers to find the best solutions for permanent fixes. Together with the customer support team you will ensure relevant customer communication in a timely manner.

We think that responsibilities include, among other things:

  • Incident management

  • Problems until resolution with permanent solution in place

  • Reviews of operational capability

  • Communication among impacted customers and internal stakeholders

  • Preparing and improving processes and ensure follow-up for new processes

  • Participation to risk management work

With these skills you will succeed:

  • 3-5 years of experience managing incidents, escalations, crisis management, risk management, or other relevant experience in a fast-paced environment

  • Exceptional bias for action – willing to move quickly and decisively to resolve an incident

  • Familiarity with multiple analytic tools, databases, and techniques

  • Ability to read and understand monitoring tooling

  • Great communication skills, ability crystallize complexity into understandable language

  • Exceptional written and verbal communication skills

You as a person

  • You have analytic thinking, good communication and interpersonal skills

  • Ability to establish priorities and work independently, as well to integrate successfully with a team

  • Ability to present data summaries

  • Ability to work well under pressure

What you can expect from us:

  • A great opportunity to be a key player in making the change in the payment industry globally with colleagues who are the best in the world in this field

  • You get to own your work and to develop our products and services organization with your own expertise

  • Along with salary and other perks & benefits, we offer a stock option program as an incentive to share the success

  • Position is located to one of our sites (Espoo or Riga)

  • Position requires traveling

HOW TO APPLY?

We are going to base our hiring decision based on your previous experience, whether you have a matching growth mindset, and your solution focused attitude where respecting others, learning and accountability are on display.

If you feel that this is for you, we would absolutely love to hear from you. Just click “Apply for this job” and leave your information – we’ll contact you!

A background check for employment will be conducted for this role.

ABOUT ENFUCE

We support companies’ success by providing solutions that are changing finance for the better. Our company consists of Industry experts with vast knowledge and experience within payments and tech. We are Finland’s biggest fintech startup and an award-winning payment service provider operating from the cloud.

Innovative technology is the core of our services as we enable the ecosystem around payments to evolve and grow. We specialize in next-level card issuing and payment processing services and all of our services are designed for security, compliance, and scalability.

We are operating globally and constantly innovating new services to better serve our customers. An important part of this role is telling our story and building our brand so that we can continue to enable change and help our customers succeed!

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