Closing the gap between payments and customer experience.
What does customer loyalty actually look like in financial services today? Denise Johansson and Ruwani Hewa, Director of Payments at Starling Bank, on data, personalisation and trust.
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Turn up the heat. Turn off the filter.
Most industry podcasts stay comfortable. In the Hot Seat doesn’t. Recorded in a sauna, hosted by Denise Johansson, CEO of Enfuce, she puts payments and tech leaders under real heat, asking the questions that get to the story behind the industry’s biggest topics.
