In this episode.
Felipe Hillard from the Bank of London jumps in the hot seat and dive deep into how inclusivity helps align payment solutions with customer needs, why choosing value over profit puts you squarely in the eye of the finance revolution, and why honing your purpose in the fintech space can save you from going extinct.
Key highlights:
- How can fintech companies empower inclusivity and align payment solutions with diverse customer needs?
- Why does choosing value over profit position companies at the forefront of the finance revolution and lead to sustainable growth?
- How does maintaining a clear purpose and razor-sharp focus help fintech companies stay relevant amidst rapid technological advancements?
- Why is committing to financial inclusion in marginalised communities important for achieving more equitable financial outcomes?
Listen to the episode now
Meet the guest
Felipe Hillard: Felipe leads the overall client vision, strategy, innovation, and customer experience across all channels at Bank of London.
Bringing an ideal combination of customer empathy, technical acumen, and market experience, Felipe joined us from Accenture, where he held the role of Managing Director & Head of Financial Services for the United States Midwest Region. Highly accomplished in delivering both vision and strategy, he positioned Accenture in a short period of time as the partner of choice, and as an agency of record across design, marketing, innovation, and creative execution.
His breadth of experience also covers time as Principal Director and Head of Growth & Client Experiences at Fjord, the leading user and customer experience design firm, and as Head of Strategy & Digital for Barclays Retail & Business Bank across Europe and the Middle East.
