MyEnfuceJourney –  Translating complexity into customer success

Welcome back to #MyEnfuceJourney, where we shine a light on the awesome individuals driving Enfuce forward and explore the journeys that brought them here.

At Enfuce, our people are the secret sauce behind our success. They’re not just part of the team, they’re the ones making magic happen, turning Enfuce into a place where passion, progress, and a whole lot of awesomeness come together.

In this episode, we’re excited to speak with Joanne Waldron, Project Manager for Customer Onboarding here at Enfuce.

Read on to discover how Joren creates and delivers happiness, while also driving industry-wide change.

Hi Joanne, what’s your role at Enfuce—and what’s one surprising thing people might not know about it?

I’m a Project Manager at Enfuce, responsible for guiding our clients through the delivery of complex card payment solutions, from onboarding to go-live and further expansions. What might surprise people is how much of the role is about translation: opening your eyes and ears and truly understanding what really matters to the customer – turning that into clear actions with realistic, tangible outcomes. A PM can often be the Rosetta Stone between many internal and external worlds.

What first brought you to Enfuce?

I could say that I was drawn to Enfuce because I wanted to be part of a company that’s genuinely reshaping the future of payments rather than just maintaining the status quo – and while that’s true, the initial draw was actually that I knew some of the team already and they had promoted Enfuce’s culture as a great fit for me. Having two female co-CEO’s also intrigued me, as a woman in technology I’ve been underestimated and with women at the top, Enfuce is a different narrative. 

What has been the most memorable moment/achievement during your time here?

One standout moment was leading a particularly challenging implementation where we had the tightest timelines and it seemed the odds were repeatedly stacked against us. With a great customer relationship we were able to laser focus on what really mattered, all rowing in the same direction fully and as such we achieved the seemingly impossible. 

If your Enfuce journey were a movie, what would the title be?

Back to the Future (Because the customer changed the requirements) – just kidding!

I’d say “Honey, I Shrunk the Timeline!” – Underpromise and over deliver is my motto for a happy customer.

Looking ahead, what are you excited about in the future?

I’m excited about continuing to scale our delivery capabilities and being part of more complex, innovative launches. The payments landscape is moving fast, and Enfuce is at the forefront of that change.

And that’s a wrap! Today, we shared another inspiring journey of someone’s path to Enfuce. Eager to learn more about how Enfucers navigate the ever-shifting landscape of the payments industry together? Then check out the other Enfucer stories and how they embrace change and innovation in payments.