Skip to content

EEA Cardholders

About Us

Enfuce License Services Oy is an authorised Electronic Money Institution, which means we are approved by the Finnish Financial Supervisory Authority to issue, distribute and redeem electronic money, and to issue cards.

We do not issue cards directly to cardholders. We set up card programmes in collaboration with our programme partners, who distribute cards and provide support to cardholders. Our programme partners accept and process card applications on our behalf. They also develop and manage website and mobile applications, where cardholders can apply for and manage their cards.

Please note, we are not a bank. Our prepaid cards are an electronic money product. Please note that your money is not protected by a deposit guarantee scheme. Instead, we safeguard your money by holding it separately from our own in a specifically designated bank account, referred to as a ‘safeguarding’ account. The account has special status as required by law. It means that in the unlikely event we become insolvent cardholders will receive their funds in priority of other creditors.

Contact Us

If you have any questions regarding the use of your card, or use of the website or mobile application, please contact your Programme Partner who provided you with your card. They will have a trained team dedicated to supporting you.

For any questions relating to the service you have received, or if you wish to make a complaint, in the first instance we would encourage you to raise any issues with the Programme Partner that you applied for or have a card with. However, you do also have the option to contact us directly via the following contact channels:

Address: Metsänneidonkuja 12, 02130, Espoo, Finland
General Enquiries:

Your complaint should be resolved within 3 business days of receipt, however, where this is not possible, we will issue you with a final response to your complaint within 15 business days. If in exceptional circumstances further time is needed to investigate your complaint, you will be informed of the reason for any delays and will receive a final response by no later than 35 business days after the complaint was received.